Kalimani Velatiham @ Kalai

Introduction

Experienced business leader with a Master’s in Business Administration and 16 years of proven success across diverse industries, including Contact Center, BPO, Insurance, Financial institutions, Digital, TV, Radio, and Commerce. Adept in Training & Development, Human Resource and Outsourcing Management, Quality Assurance, Compliance Management, Customer Portfolio Management & Revenue Enhancement, and Contact Center Operations. Notably, I’ve fortified my expertise in Learning and Development, augmenting my skills in Employee Engagement Strategy, Talent Discovery, Development, and Deployment. I’ve delivered exceptional consultation services for prominent organizations.

ACADEMIC QUALIFICATIONS

  • Master in Business Administration West Coast University
  • Diploma in Business Leadership & Strategic Mgmt, UTM
  • Diploma in Electrical and Electronic Eng, INTI College

PROFESSIONAL CERTIFICATION

  • Persijilan Kemahiran Malaysia
  • Certified Behavioral Consultant (DISC)
  • PSMB TTT Certified and Accredited
  • Professional Certificate in Teaching Online
  • Certified Pre-Contract for Life and General Examination
  • Certified Takaful Basic Examination
  • Certificate Of Completion Guide to Time Management
  • Certificate Of Completion Cyber Security Awareness
  • Certificate Of Completion Powerful Presentation Skills
  • Certificate Of Completion Presentation Skills
  • Certificate Of Completion Emotional Intelligence

Development Training Program

  • Intensive Executive Development Program (10 Days)
  • Supervisory Development Program (10 Days)
  • Career Launchpad Development Program ( 6 Days)
  • Digitalization Executive Development Program (6 Days)
  • Customer Service Development Program (8 Days)
  • Sales Development Program (8 Days)
  • Mentor Development Program ( 6 Days)
  • Trainer Development Program ( 6 Days)

Compliance Training Program

  • Personal Data Protection Act
  • Anti Money Laundering Act
  • Life, General and Takaful Insurance Training

Corporate Training Program

  • Introduction to IR4.0
  • Digitalization Mindset
  • Empower Growth Mindset
  • Personal Mastery and Personal Effectiveness
  • Communication Intelligence and Interpersonal Skills
  • Problem Solving and Decision Making
  • Emotional Intelligence at Workplace
  • Building Leadership Skills
  • Charting Career Vision
  • Virtual Team Building
  • Physical Team Building
  • Presentation Skills
  • Managing Difficult Customer
  • Professional Business and Corporate Etiquette
  • Culture Transformation Program
  • Customer Service Training (Email and Telephone)

Professional Experience

Feb 2021- Present

Head of Product and Innovation

Peoplelogy Sdn Bhd

May 2019 - Oct 2020

As a Marketing Manager

AIA Bhd

Aug 2016- Sep 2018

Operation Director

Redberry Contact Centre (BPO)

Aug 2014 - Aug 2016

Head Of Department Portfolio Management And Revenue Enhancement

Astro

Aug 2013 - Aug 2014

Account Director

UTS

Jan 2010 - Jul 2013

Outsource Manager

AIA Bhd